@John, no card was not declined. Payment was entered, but it never registered in program. We waited a few days, and decided to enter again, 2nd time it worked. Client advised that there was only 1 payment showing on credit card, so must have been a program glitch. Thanks!

@Michelle

So just to clarify, the payment wasn't "declined", it looked like it went through, but no "status changed to paid"?

@John, I submitted an e-safe file last Thursday - payment has not gone through? I did several before and after, never had this problem. Has this happened to you? I am thinking that we will have to re-submit payment? Your thoughts?

Saskatchewan update: Most of my clients are waiting until December 1, to do bio-metrics at Portal. However, here is an current file: There was a week delay - as client drove from Edmonton to Regina to see me - as Sweet Grass is currently booking appointments into January, and he was able to attend Portal, ND within 2 days.

11/20/21 - application created
11/26/21 - status changed to paid
11/26/21 - status changed to signed
11/27-21 - status changed to submitted to ARO

Will update when waiver received.

This one as well, only 15 days. But also only a 1 year waiver. The reason for the 1 year waiver was this was for a Robbery in 2014 with 60 days intermittent sentence (5 months pre sentence custody) and a weapons prohibition. I knew I could get him a waiver, but it was likely just a 1 year. And this was what he got.

Documents Shared With You
ARO Decision
Please review the documents
Status History (5)
11/16/2021, 12:30 PM EST : Status changed to Completed
11/1/2021, 02:00 PM EDT : Status changed to Submitted to ARO
10/22/2021, 09:36 AM EDT : Status changed to Paid
10/22/2021, 09:32 AM EDT : Status changed to Signed
10/21/2021, 11:28 AM EDT : Application Created

So just when I say "look, its taking longer, this morning I get this one;
15 days after being at the border. He is a long time client, 5 year waiver (he has had 6 waivers total)

Documents Shared With You
ARO Decision
Please review the documents
Status History (5)
11/24/2021, 05:00 PM EST : Status changed to Completed
11/9/2021, 10:00 AM EST : Status changed to Submitted to ARO
11/1/2021, 03:16 PM EDT : Status changed to Paid
11/1/2021, 03:10 PM EDT : Status changed to Signed
10/29/2021, 11:03 AM EDT : Application Created

I am posting this one because it is a 5 year waiver, first time applicant, but look at the timeline. Almost a full month. It could be that timelines are increasing a bit.

Documents Shared With You
ARO Decision
Please review the documents
Status History (5)
11/24/2021, 01:00 PM EST : Status changed to Completed
10/25/2021, 06:00 PM EDT : Status changed to Submitted to ARO
10/13/2021, 11:09 AM EDT : Status changed to Paid
10/13/2021, 11:07 AM EDT : Status changed to Signed
8/23/2021, 02:53 PM EDT : Application Created

Update: Alberta people: Sweet Grass is the only POE that is doing Bio-metrics for Waivers. You need to call ahead and book an appointment. I have been advised that they are booking into last week of December - beginning of January.

How do I rectify a mistake made in a waiver form already filed? any thoughts

A waiver that was granted Friday. A reapplication, 5 years, and the record is very old. The client is a nurse. 21 days from fingerprints. Very typical.

Documents Shared With You
ARO Decision
Please review the documents
Status History (5)
11/19/2021, 06:30 PM EST : Status changed to Completed
10/28/2021, 07:30 PM EDT : Status changed to Submitted to ARO
10/18/2021, 09:53 AM EDT : Status changed to Paid
10/18/2021, 09:51 AM EDT : Status changed to Signed
10/14/2021, 04:11 PM EDT : Application Created
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@Michelle

I agree with everything you have said here. We are also raising our prices in January, we haven't made the final decision on which services and by how much. Right now we are hiring another person, this times we are going for a paralegal. We want to do our own notarization, and look to expand what we offer in terms of services, like name changes, divorces etc. We spent many years worried about expanding, but now we are always busy with something, so its time to grow our staff. Hiring new people is stressful!!!

Anyone out west, especially in the Prairie Provinces, Michelle should be the person you talk to for Waivers.

Sorry, have not been on here much, I filed 10 e-safe files last week and will be more specific on timelines once my clients go to Portal, ND and Sweet Grass, MT. These are the 2 ports that I am dealing with (Portal for Saskatchewan) and (Sweet Grass for Alberta), both require client to call ahead and book appointments for the bio metrics. I will be more specific on time lines once I receive updates. So far, I really like e-safe, there have been some learning curves for me, and definitely some changes are required in my office and my procedures, but all for the good and more easy for clients. @John, I don't know about you, but I do find e-safe is more work for us as a service provider, and therefore, I am raising my fees for waivers in January. Anyone, wishing to hire me, should be aware, that effective January 2022, my waiver fee will increase to $800 + GST from the current $700 it is now. I have not done a fee increase in 3 years, so it is time. I will also be implementing a $125 minimum fee for consultation or instructions on how to do a waiver if you call me. I have received a considerable amount of calls from this forum and have provided extensive free service such as advise on process, reviewed paperwork for free, which I don't mind, however, I am getting more busy and don't have time anymore. I do thank everyone who has contacted me and if you need immediate assistant please email me at info@fingerprintpardon.com

@wishbone, my apologies, I am just reading your message now, did you attend Customs yet? I believe that Sweet Grass is the only port you can go to right now in Alberta. Which port did you put on your I-192 e-safe file?

Did esafe application April 25
Went for biometrics Nov 4 /21 at Peace Arch BC
Received 5 year waiver today Nov 18/21

@J Rogers I submitted my documents on esafe Oct 22... didnt go to border until Nov 2nd, was at border to do biometrics and DNA for about 45 mins... they gave me a paper to return into Canada with no PCR test, and about 2 hrs later received an email saying ARO received my submission... and 13 days later, received my 5 yr waiver this morning!!!!
So happy!!!

Something a little different to give people a different perspective.

Both these clients are first time clients, and both were asked to provide "additional documentation" in these cases, court documents.

I knew both would get a waiver, I was not certain if it would be a 5 year, or a 1 year. In both cases, they got a 1 year waiver. Note that in one case, it took over a month to get the documents, and in the other, it only took 6 days. As you can see, after giving Homeland Security the documents, it took 6 days and 10 days for a final decision.

Documents Shared With You
ARO Decision
Please review the documents
Status History (7)
11/15/2021, 07:30 AM EST : Status changed to Completed
11/9/2021, 10:49 AM EST : Status changed to Request for More Information Response
11/3/2021, 01:00 PM EDT : Status changed to Request for More Information
10/21/2021, 03:30 PM EDT : Status changed to Submitted to ARO
10/19/2021, 04:10 PM EDT : Status changed to Paid
10/19/2021, 04:08 PM EDT : Status changed to Signed
9/23/2021, 02:46 PM EDT : Application Created

Documents Shared With You
ARO Decision
Please review the documents
Status History (7)
11/15/2021, 07:30 AM EST : Status changed to Completed
11/5/2021, 09:20 AM EDT : Status changed to Request for More Information Response
8/31/2021, 08:30 AM EDT : Status changed to Request for More Information
8/11/2021, 02:00 PM EDT : Status changed to Submitted to ARO
7/29/2021, 09:56 AM EDT : Status changed to Paid
7/29/2021, 09:53 AM EDT : Status changed to Signed
7/22/2021, 03:56 PM EDT : Application Created

Here is a typical one we are seeing these days, I don't want to post TOO many, but this gives you the idea. 5 year waiver. This one was 16 days since he went to Niagara Falls for fingerprints. This is a little faster than average, i find most of them are about 20 days.

Documents Shared With You
ARO Decision
Please review the documents
Status History (5)
11/10/2021, 08:00 AM EST : Status changed to Completed
10/26/2021, 07:30 PM EDT : Status changed to Submitted to ARO
10/20/2021, 04:08 PM EDT : Status changed to Paid
10/20/2021, 04:06 PM EDT : Status changed to Signed
8/5/2021, 11:08 AM EDT : Application Created

So I had my esafe application all done on Oct 14th.. submitted it and received an email from ARO that it was submitted and paid and to go to the border to do my biometrics , I went to the border on Niv 2nd. You must download your esafe application and print it and take that with all your court documents , criminal record check, past waivers, pardon ( if you have one) and any letters.
I didnt need an appointment, I just went down.. it takes about an hour, I went to Peace Arch, they look over your application, confirm all documentation you have, take your fingerprints, picture and do DNA swabs, and they will give you a special paper to give to the Canadian border when going back that you only went in to do your biometrics ( so you dont need a PCR test!!!)
An email came right away from ARO that now they are reviewing it!
I am waiting on an answer and as soon as I get it I will post it!!!

@John. Yeah process was pretty easy. At first one guy told me my court documents has to be original but they’re a true certified copy and supervisor said no, copy is fine and told me I had all my documents very well done and in the correct order. They like them like u upload them on esafe. Cbsa guy was an older gentlemen. Didn’t want to see my ArriveCAN receipt but did want to see my covid test. I’m lucky my sister is a nurse and got me the test for free I did hear today that Ottawa is looking into the requirements again for people under 48 hrs. Let’s hope so cause going down for 3 hrs to shop and get a test -ridiculous

@michelle. CBP told
Me new procedure for anyone applying for I-192. I don’t like the idea my dna floating around but oh well. And it was the supervisor at peace arch so I think he should know his stuff