Tips on using eSafe - Post here

J Rogersposted 1 year ago

Ill post the first "tip".

Whatever "Port" you enter is now apparently the only port that "has" the application.

For example, I had a client who lives in Niagara Falls. For some reason, she decided to go to another port of entry. (Lewiston) I put "desired port of entry" as Rainbow Bridge.

They could not find her application. She has proof she paid, but they could not find her. Then when she called me, we figured out when I talked to the officer, that she MUST go to Rainbow Bridge. She did, and there was the application.

I now make sure every client goes to the Rainbow Bridge, which is the best port anyways. They don't allow trucks, so far less busy. Also very friendly.

Replies (recent first):

I got my renewal done last week and was only 3-1/2 days with ARO so hopefully it will be as quick for you.

Fortunately didn't have to quarantine but warned me that the next time I would have to. The next time I cross will be without the restrictions/closure so good with that. It really depends on where you cross and who you get at the booth and this was in BC.

WaivedinBC replied 1 year ago   #6

Just got back from Lewiston Queenston bridge doing my Biometrics. Good experience until I went back to cross back into Canada. All within, 1.5 hours and the Canada Customs Officer told me I have to Quarantine for 14 days. No exceptions because I went to the U.S. and got out of the car and into the building. Double Vaccinated didn’t matter because I didn’t take a covid test when coming or going back.

I was sent to swab for covid with a Nurse just off to the side at the bridge and given another kit to come home with to re-swab on day 8 again and have it picked up at my door by Purolator same day.

So documents submitted to the ARO. I am awaiting my renewal Waiver hopefully in 14 days too. Lol

Thank God I work from home. So the Quarantine is not too much.

K replied 1 year ago   #5

@J Rogers
Yes I saw your tip and looked back at my form Esafe copy which said Lewiston. That is why I booked the appointment there.

I will post next week how the appointment goes.
Thanks again for the tips.

K replied 1 year ago   #4


Did you put Lewiston as the port of entry? If so, you are in good shape. If not, you need to make the appointment at the same port you put on your forms.

It sounds like you have a good grasp on what you are doing, so don't worry, I am sure you will be fine.

J Rogers replied 1 year ago   #3

Thanks for the 2 tips!

I just paid for my Waiver last week and was contemplating the appointment now for bio-metrics and where to call!

So I just got off the phone and dealt with 3 nice persons at Lewiston-Queenston Bridge to book my appointment. Finally got the right number 716-843-8521 for booking appointments for Bio-Metrics. They ask which bridge crossing, my name, DOB, A-number if you have one, and phone number to call you in case they have to change your appointment.

I am set to go next week and they gave me a confirmation number of my confirmed booked appointment. She said just tell them at the border what you are there for and that you have a confirmed appointment.

This site is the best. Going for a renewal 2nd waiver. 1st waiver I got 5 years through a Toronto company. I filed this one myself via E-Safe and praying it goes well for me.

K replied 1 year ago   #2

Second tip.

Don't file your waiver on eSafe and then make an appointment immediately.

A client was from Montreal, so he saw me at 1pm. I finished his application at 430. He made an appointment for 9am the next morning. They informed him when he got there that they could not find his file. I talked ot the officer and we figured out that he had to wait another day before the file would be available. He went back a day later and it was there, no problem.

So tip#2 is give it at least a day after filing and paying before you go to the border.

J Rogers replied 1 year ago   #1

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