I am still unsure why this question comes up. We have never had CBP ask us about restitution in any types of cases...whether Fraud or not. In fact, these get approved usually in the 4-month mark. We have a lot of clients that have either ran Fraud rings or did major credit card Fraud and they have never asked this question. I can understand the reformation of the character part since we naturally show it in the initial packet anyway.
It is true about not admitting to the restitution part. I will take it a step further to say that you should not even be mentioning anything about restitution in these packets. Also, did you do your own waiver or did you hire someone? I ask because I often hear things like this happening from these Discount Waiver Companies.
I think it sounds like they did not show enough rehabilitation in your packet. Every waiver case has to essentially show rehabilitation but we tailor the particular rehabilitation to the specific individual. It is not a matter of throwing in 2 letters of reference to show rehabilitation...Not saying that is all they did.
Now you really have to address the reformation of character/rehabilitation in your RFE since you only have 87 days to respond. Also, there is a way to address the restitution depending on your circumstances. I think one thing that may have hurt you is that you applied just over the 5-year window. Generally, the earlier you apply, the more rehabilitation that you have to show.
Also, what was your restitution amount? Yes, I think you should verify that no one has taken over the operations of the former business. What was the name of the giant retailer? The proof of character reformation is the easier part. Also, hopefully, you kept a copy of your application that you submitted. You should go to that and examine what was shown as rehabilitation and just build more upon that. Understand that this is a bit trickier since we do not have a copy of your packet in front of us hat was submitted to CBP.