Homeland Security makes a BAD mistake.

J Rogersposted 8 months ago

A client with a very serious conviction from 2017 applied for her first waiver. I had told her I did not think it would be approved, but she wanted to try.

We applied in May. They asked for further documents at one point, and we replied. The great thing about eSAFE, is that you can SEE when they asked, and when you replied.

She got a letter on the weekend, that she had not responded. It CLEARLY indicates on her eSAFE portal that she DID respond. Now they want $675 to "re-open" her file.

She is simply going to re-apply, because its cheaper (I always re-do the waiver for free if it is not approved), but I was actually COUNTING on seeing the rejection letter (if not approved) so we could respond to the concerns if she wanted to try again.

Now, we have no rejection letter, no "answer", and a lot of frustration.

Replies (recent first):

Hello,

I was also asked for additional documents, and I answered them the same day. Instead of a response, I got a message saying I didn't respond to them within 87 days, although I did. This is another terrible homeland security mistake. Have anyone tried to fix this problem in a different way by contacting them, instead of paying $ 675 to "reopen" the file or re-apply?

Tks,
Danielle

dllenzi13 replied 5 months ago   #5

@dllenzi If you replied in 87 days, SHOULD not be a problem.

J Rogers replied 7 months ago   #4

Hi,
I applied on e-Safe and was asked for more documents / information 3 weeks after taking my biometrics. They requested the translation of RCMP criminal record (since I live in Quebec and forgot to add the English version) and other additional information that has already been submitted with my application. I have not heard from ARO for about a month... I am afraid that my application may also be refused because I did not respond to the request for more information in the timeframe. Is there a way to avoid this situation?
Tks,
Danielle

dllenzi replied 7 months ago   #3

This happened AGAIN. This client had a decent shot at a waiver and he was asked for additional documents. (Court). Instead of an answer, they said he did not reply in the 87 days, although you can clearly see he did. How could Homeland Security miss this?

Documents Shared With You
ARO Decision
Please review the documents
ARO Decision
Please review the documents
Status History (7)
11/3/2021, 12:00 PM EDT : Status changed to Completed
9/23/2021, 04:40 PM EDT : Status changed to Request for More Information Response
7/27/2021, 02:30 PM EDT : Status changed to Request for More Information
7/19/2021, 06:00 PM EDT : Status changed to Submitted to ARO
7/15/2021, 04:21 PM EDT : Status changed to Paid
7/15/2021, 04:17 PM EDT : Status changed to Signed
7/14/2021, 03:04 PM EDT : Application Created

J Rogers replied 7 months ago   #2

Please review the documents
ARO Decision
Please review the documents
ARO Decision
Please review the documents
Status History (7)
9/30/2021, 01:00 PM EDT : Status changed to Completed
6/23/2021, 04:42 PM EDT : Status changed to Request for More Information Response
6/21/2021, 10:03 AM EDT : Status changed to Request for More Information
5/25/2021, 02:12 PM EDT : Status changed to Submitted to ARO
5/19/2021, 04:20 PM EDT : Status changed to Paid
5/19/2021, 04:16 PM EDT : Status changed to Signed
5/19/2021, 03:21 PM EDT : Application Created

This is the response, directly from her portal. As you can see, we responded in 2 days after the request. Its CLEARLY marked right beside where they then claimed "you didn't respond".

J Rogers replied 8 months ago   #1

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