Homeland Security makes a BAD mistake.

J Rogersposted 2 weeks ago

A client with a very serious conviction from 2017 applied for her first waiver. I had told her I did not think it would be approved, but she wanted to try.

We applied in May. They asked for further documents at one point, and we replied. The great thing about eSAFE, is that you can SEE when they asked, and when you replied.

She got a letter on the weekend, that she had not responded. It CLEARLY indicates on her eSAFE portal that she DID respond. Now they want $675 to "re-open" her file.

She is simply going to re-apply, because its cheaper (I always re-do the waiver for free if it is not approved), but I was actually COUNTING on seeing the rejection letter (if not approved) so we could respond to the concerns if she wanted to try again.

Now, we have no rejection letter, no "answer", and a lot of frustration.

Replies (recent first):

Please review the documents
ARO Decision
Please review the documents
ARO Decision
Please review the documents
Status History (7)
9/30/2021, 01:00 PM EDT : Status changed to Completed
6/23/2021, 04:42 PM EDT : Status changed to Request for More Information Response
6/21/2021, 10:03 AM EDT : Status changed to Request for More Information
5/25/2021, 02:12 PM EDT : Status changed to Submitted to ARO
5/19/2021, 04:20 PM EDT : Status changed to Paid
5/19/2021, 04:16 PM EDT : Status changed to Signed
5/19/2021, 03:21 PM EDT : Application Created

This is the response, directly from her portal. As you can see, we responded in 2 days after the request. Its CLEARLY marked right beside where they then claimed "you didn't respond".

J Rogers replied 2 weeks ago   #1

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