E safe Applicant Log In Problems

xskipperposted 1 month ago

Anyone having problems logging in today? Not sure what is going on with website. Any guidance would be really appreciated.

Replies (recent first):

ESafe is working 100%. This is as of Tuesday April 23 2024. We are creating files.

J Rogers replied 4 weeks ago   #8

The eSAFE system has been down (not accepting new applications) since Monday.

We sent the ARO and CBP the below email on April 16 but still have not received a reply:

From: Canada Pardons & US Waivers <mail@canadapardonsanduswaivers.com>
Sent: Tuesday, April 16, 2024 1:09 PM
To: ARO.INQUIRY.WAIVER@cbp.dhs.gov
Cc: CBP Information Center <REMOVED>
Subject: eSAFE System Down
Importance: High

To whom it may concern,

Several of our US Waiver application clients have reported that your eSAFE system has been down since yesterday (see attached Login Error Screenshot) and there is no Notice posted on your Log in page.

Thank you for your attention to this urgent matter.

Canada Pardons & US Waivers
https://www.canadapardonsanduswaivers.com/

NoBull replied 1 month ago   #7

I have logged in twice today. Once this morning, to get a clients waiver, and once now, to reply to Homeland Security who requested additional information. The site has NOT been down since Monday, I have filed a waiver this week. I am not sure what is happening, but I have had calls from others who also have the same problem.

I have no started a new waiver today, but I have a couple to start Monday. I will let everyone know if I am successful.

4/19/2024, 04:22 PM EDT : Status changed to Request for More Information Response
3/6/2024, 02:02 PM EST : Status changed to Request for More Information
7/11/2023, 03:31 PM EDT : Status changed to Submitted to ARO
7/6/2023, 10:18 AM EDT : Status changed to Paid
7/6/2023, 10:03 AM EDT : Status changed to Signed
7/5/2023, 11:07 AM EDT : Application Created

J Rogers replied 1 month ago   #6

The eSAFE system has been down since Monday, April 15.

We sent the ARO and CBP the below email on Tuesday, April 16 but still have not received a reply:

From: Canada Pardons & US Waivers <mail@canadapardonsanduswaivers.com>
Sent: Tuesday, April 16, 2024 1:09 PM
To: ARO.INQUIRY.WAIVER@cbp.dhs.gov
Cc: CBP Information Center <REMOVED>
Subject: eSAFE System Down
Importance: High

To whom it may concern,

Several of our US Waiver application clients have reported that your eSAFE system has been down since yesterday (see attached Login Error Screenshot) and there is no Notice posted on your Log in page.

Thank you for your attention to this urgent matter.

Canada Pardons & US Waivers
https://www.canadapardonsanduswaivers.com/

NoBull replied 1 month ago   #5

I spoke with an agency in Toronto who assists with the US waivers and the guy confirmed they’re having issues with the site as well. He said they’re not accepting new applications at the present time.

FrankieF replied 1 month ago   #4

I am having the same issue, I've trying to log in into my account and it is not letting me in. Not sure if they are not accepting new applications....help

Dayana replied 1 month ago   #3

I created an account yesterday and when I log in with my email, password and 6 digit pin they email it says “login error occurred you are unable to log into e-SAFE at this time”

FrankieF replied 1 month ago   #2

@xskipper
I have a problem logging in with my laptop because logon screen doesn't allow me to 'accept" terms.
Try logging on with your phone.

wishbone replied 1 month ago   #1

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There is no need to “register”, just enter the same name + password of your choice every time.

Pro tip: Use to add links, quotes and more.