This has happened to 4 of my clients since May 2021.
Homeland Security asks for additional information. They give the client 87 days. We submit the information. Months later, they ignore that fact it CLEARLY says on the "Status" that they received the response. They close the file. Worse, the decision is final unless you pay $675USD.
In all 4 cases, I advised the client to re-file. I don't charge them, we still have everything, (fingerprints are still good) and on top of that, we can amen d the personal letter, to whine about the file being closed erroneously and we can give them the additional information up front.
I have 2 of them on the go, no answer yet. The files all were difficult ones. All the people were expecting they "might" be rejected, but all applied with the understanding that if they were rejected, we would at least have 4 pages of details as to why Homeland Security said "no". Now they have robbed us of that feedback as well.
If this happened to simpler files, I would assume a glitch. But ONLY to difficult files where a rejection would actually AID us in responding and getting a better opportunity to re-apply? That seems DELIBERATE.
Here is the "history". You can clearly see we responded before 87 days. In all 4 cases, we responded with EXACTLY what they asked for as well.
Documents Shared With You
ARO Decision
Please review the documents
Status History (7)
9/28/2022, 09:00 AM EDT : Status changed to Completed
6/27/2022, 03:19 PM EDT : Status changed to Request for More Information Response
4/7/2022, 12:00 PM EDT : Status changed to Request for More Information
2/14/2022, 03:30 PM EST : Status changed to Submitted to ARO
2/2/2022, 04:25 PM EST : Status changed to Paid
2/2/2022, 04:20 PM EST : Status changed to Signed
1/19/2022, 02:50 PM EST : Application Created