E-safe technical issues

Michelleposted 1 month ago

Hi,

Is anyone else having technical issues logging into E-safe? I am wondering if the problems are occurring for me, because I use it so much.

Replies (recent first):

Cookies?

J Rogers replied 1 month ago   #5

John, yes, they did help re-set the password yesterday. I was able to get in this morning and prints some waivers. I did 1 migrate, and now, I am not able to log back in. Sometimes, I have to wait 45 minutes for the program to reset itself?

michelle replied 1 month ago   #4

esafe-loginmigration-support@cbp.dhs.gov

They have actually been quite helpful

J Rogers replied 1 month ago   #3

@John, I am sorry to say, but I am relieved to hear..my apologizes, but I have been so frustrated with this, I cannot file new waivers, I have 3 left to merge, but keep getting kicked out of program, and I cannot print 2 waivers. I really wonder how people who are doing this on their own are handling these problems. Yesterday, it took 2 hours to re-set a password and never really did figure out what the problem was.

Michelle replied 1 month ago   #2

Issues here as well.

J Rogers replied 1 month ago   #1

Reply to this thread

There is no need to “register”, just enter the same name + password of your choice every time.

Pro tip: Use to add links, quotes and more.